Privacy Policy

This website is operated by AIRMORN Co., Ltd., under the brand name AIRMORN.

For questions about this Privacy Policy or requests concerning your personal information, please contact us using the information below.

• Brand: AIRMORN
• Email: support.us@airmorn.com
• Business Address: 4-30-10 Kameido, Koto-ku, Tokyo 136-0071, Japan

We will review and respond to privacy-related inquiries in accordance with applicable laws.

We may collect personal information when you interact with our website or contact us directly.

Information You Provide

When you contact our support team, submit an inquiry, or subscribe to our communications, we may collect your name, email address, contact details, and any information you choose to share.

Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring websites, and interactions with our content.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

How We Use Your Information

We use personal information, as applicable, to:

• Respond to inquiries and provide product support.
• Maintain website functionality and security.
• Understand website performance and improve the visitor experience.
• Communicate product news, updates, and promotional information when permitted.
• Meet applicable legal and regulatory obligations.

Purchases Through Third-Party Platforms

Our website currently serves primarily as a source of product information and brand updates. Direct checkout and payment processing are not currently available on this website.

If you choose to purchase AIRMORN products through Amazon or another third-party retailer, your order and payment information will be handled by that platform under its own privacy policies.

If direct purchasing becomes available on our website in the future, we will update this Privacy Policy to reflect any additional personal information collected and how it is processed.

We may work with third-party service providers to support website hosting, performance, analytics, customer communications, and other business operations.

These providers may process personal information on our behalf or, where applicable, for their own purposes, subject to their respective roles and applicable laws.

Cookies & Analytics

Our website may use cookies and similar technologies to support essential functionality, measure website performance, and understand how visitors interact with our content.

Depending on the technologies enabled, cookies may also be used for advertising measurement and personalization.

Where required by applicable law, we will provide appropriate notices and choices regarding non-essential cookies and the use or sharing of personal information.

Third-Party Websites

Our website may contain links to third-party platforms, including Amazon and social media services.

When you leave our website, the privacy practices of those platforms are governed by their respective policies. We encourage you to review those policies before providing personal information.

International Data Processing

As AIRMORN operates internationally, personal information may be processed or stored in countries or regions outside your place of residence, depending on the service providers and technologies involved.

We will handle such information in accordance with applicable privacy requirements.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining website operations, and meeting legal obligations.

Retention periods may vary depending on the type of information, its intended use, and applicable legal requirements.

Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain uses or disclosures of personal information, including targeted advertising, where applicable.

To exercise your rights or submit a privacy-related inquiry, please contact us at support.us@airmorn.com.

We may request additional information to verify your identity before fulfilling certain requests.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

This website is operated by AIRMORN Co., Ltd., under the brand name AIRMORN.

Our website provides information about our brand, products, and related services.

These Terms apply to your use of this website. We may update them as our services evolve, including when direct online purchasing becomes available.

We strive to provide accurate and up-to-date product information. However, product descriptions, specifications, availability, and pricing may change without prior notice.

Direct purchasing is not currently available on this website. Customers may purchase AIRMORN products through authorized third-party platforms, including Amazon.

Purchases made through third-party platforms are subject to the applicable seller's terms, payment conditions, shipping policies, and return procedures.

If direct purchasing becomes available on our website, additional purchasing terms will be provided before sales begin.

All website content, including text, images, logos, graphics, and product information, is owned by AIRMORN or its respective rights holders and is protected by applicable intellectual property laws.

You may browse and use this website for personal, non-commercial purposes.

Unauthorized reproduction, distribution, modification, or commercial use of our content is prohibited without prior written permission, except as permitted by law.

You agree not to use this website for unlawful activities or in ways that may interfere with its security or functionality.

We make reasonable efforts to keep the information on our website accurate and available. However, we cannot guarantee that all content will always be complete, current, or free from errors.

Our website may include links to third-party websites or services. We do not control their content, availability, or privacy practices.

To the extent permitted by applicable law, AIRMORN is not responsible for losses arising solely from the use of third-party websites or interruptions beyond our reasonable control.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded.

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect personal information.

We aim to make our website accessible and easy to use. If you experience accessibility difficulties or need assistance, please contact our support team.

We may revise these Terms from time to time. Updates will be posted on this page with a revised date.

For questions, feedback, or assistance, please contact us:

• Brand: AIRMORN
• Email: support.us@airmorn.com
• Business Address: 4-30-10 Kameido, Koto-ku, Tokyo 136-0071, Japan

AIRMORN currently offers product purchases through Amazon. Direct checkout on our website is not yet available.

Once direct purchasing becomes available, orders placed through the AIRMORN website will be fulfilled through Amazon's U.S. fulfillment network.

Available shipping destinations will be displayed at checkout.

Orders placed directly on Amazon.com are subject to Amazon's applicable shipping and return policies.

We aim to dispatch orders within 5 business day after order confirmation, excluding weekends and U.S. public holidays.

Shipping fees and estimated delivery times will be provided at checkout.

Please note that delivery times may vary depending on your location, carrier operations, and unforeseen circumstances.

Once your order has been shipped, tracking information will be provided when available.

If your order is delayed, lost, or arrives damaged, please contact us at support.us@airmorn.com with your order number.

Our support team will assist you in resolving the issue.

We want you to feel confident in your AIRMORN purchase.

For purchases made directly through our website, return requests may be submitted within 30 days of delivery.

To be eligible for a standard return, items must be unused and in their original condition.

To request a return or exchange, please contact support.us@airmorn.com with your order number and reason for the request.

Our team will review your request and provide further instructions. Please do not send items back without prior authorization.

Return address: Provided by our support team after return authorization.

For defective, damaged, or incorrect items, please contact us directly. Such cases will be reviewed separately, in accordance with applicable consumer protection laws.

Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method.

Refund processing time: Once your return has been received and approved, your refund will be processed within 3–5 business days to your original payment method.

Please allow an additional 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

The time required for funds to appear in your account may vary depending on your payment provider.

For questions about shipping, returns, refunds, or product support, please contact us.

Email: support.us@airmorn.com

We are committed to providing a reliable and supportive experience for every AIRMORN customer.